CODE OF ETHICS

As a chartered member of the National Association of REALTORS®, we are responsible for enforcing the REALTOR® Code of Ethics within our membership.  Our REALTOR® members agree to subscribe to the Code in their daily business practices.  Click Here to see a copy of the 2024 Code of Ethics.  The Code has also been translated into other languages on NAR’s site.

Pathways to Professionalism
Although they may not form the basis of a formal written complaint, issues of courtesy and etiquette are important.  All members are encouraged to practice and extend these
professional courtesies in their day-to-day business practice.

Filing an Ethics Complaint
From time to time, disputes may arise in real estate transactions amongst REALTORS® or between a member of the public and a REALTOR®.  Many common disputes arise out of lack of communication.  Be sure to read this article.

Should you wish to file a complaint against a REALTOR® member, please be sure to check our directory to verify that the individual is a member.  If the individual is not a member with us, they possibly be a member of another one of the 4 local Boards in RI.   

We do not accept anonymous complaints. 

Ombuds Services
The first step prior to filing an ethics complaint is to engage the Board’s ombuds services.  Click here to learn more and then contact our Chief Executive Officer Suzanne Silva, CAE, RCE, at (401) 274-8383, ext. 12.  

Citation PolicyCi
Over the years, members have sought ways to avoid the time-consuming process of Ethics complaint filings and hearings.  In response, our Association has adopted the Citation Policy endorsed by the National Association of REALTORS® (NAR) in June 2021.  Click here to learn more about this.

Mediation
Should there be a commission dispute between brokerage firms and both firms are members of this Board, please contact Chief Executive Officer Suzanne Silva, CAE, RCE, at (401) 274-8383, ext 12, for assistance.  The Greater Providence Board has adopted mandatory Mediation, which you can read more about in this brochure.  For instances of
interboard mediation or arbitration, please refer to these Professional Standards Resources from the RI Association of REALTORS®.  Should the brokerage firms be members of other Boards in RI, this would be an example of an interboard mediation or arbitration that would be administered by the RI Association of REALTORS®. 

National Association of REALTORS®
Additional resources on the Code of Ethics and Professional Standards provided by the National Association of REALTORS®.

Requirements of Membership
As an obligation of membership, new REALTORS® must complete complete a course on the Code of Ethics of the National Association of REALTORS® within the first 120 days of their membership (2.5 hours) and must submit their certificate to us for our review. 

Established REALTOR® Members are required to complete a course on the Code of Ethics of the National Association of REALTORS® once every 3 years (a triennial-2.5 hours) and must submit their certificate to us for our review.  We are currently in the 7th triennial (1/1/2022 – 12/31/2024).  Only REALTOR® Emeritus members or those who achieve the C2EX endorsement in this time frame are exempt. 
When logged into the member portal, members are able to see what we have on file as the last date of their REALTOR® Code of Ethics class.

GPBOR offers a number of options for members to complete the REALTOR® Code of Ethics class.  See our Professional Development page for more information.